Read Richard Chambers' Latest Blog
Internal Audit: The Power of Shoutouts
In his blog, IIA President and CEO Richard Chambers, CIA, QIAL, CGAP, CCSA, CRMA, shares his personal reflections and insights on the internal audit profession. Here's an excerpt from his latest post:
I met a behavioral psychologist at a recent conference who told me he thinks internal auditors "get it all wrong" when it comes to changing our clients' behavior. He said internal auditors, especially in their reports, concentrate on what went wrong in the past, and often fail to mention anything that went well or is operating efficiently in the present. The psychologist was adamant that positive reinforcement works best when you want to change behavior, and that this "rule" is especially important in a profession such as internal auditing because, as auditors, we have a reputation (whether deserved or not) for finding fault more often than we find reasons for praise.
Ouch! I explained that internal auditors almost always try to bring balance to their reports by mentioning the good as well as the bad. But I also had to admit that, in general, our reports do tend to feature more information about what needs to be fixed than what works well or improvements that have been made.
Read the full InternalAuditor.org blog post from IIA President and CEO Richard Chambers.