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Becoming a Trusted Advisor

New book by IIA CEO Richard Chambers examines how the best build trust

LAKE MARY, Fla., Feb. 6, 2017 – Trust is a word underused by internal auditors when it comes to describing how their stakeholders view them. Yet gaining stakeholder trust is the key to becoming an effective and productive leader.

In his new book, Institute of Internal Auditors President and CEO Richard F. Chambers, CIA, QIAL, CGAP, CCSA, CRMA, shares the traits and characteristics of trusted advisors as identified by the world’s leading chief audit executives (CAEs). Released today, Trusted Advisors: Key Attributes of Outstanding Internal Auditors, provides readers insight into developing attributes that will make them indispensable resources within their organizations. The book is based in part on a survey of nearly 300 top CAEs as well as one-on-one interviews with top audit practitioners.

Chambers also offers important direction on attaining and maintaining trust by drawing on personal experiences and lessons learned over more than 40 years as an internal audit professional, including his time as inspector general of the Tennessee Valley Authority and as director of the U.S. Army Worldwide Internal Review Organization at the Pentagon.

Trusted Advisors explores nine key attributes crucial to gaining recognition and respect from stakeholders who seek reliable counsel from trusted sources. Its astute and clear-eyed guidance aims to empower internal auditors and professionals at all levels and industries who aspire to positions of leadership and trust.

Attributes of Outstanding Trusted Advisors

The book explores vital themes, such as innovation, ethical resiliency and intellectual curiosity, which apply to successful leaders across all industries.

From Chapter 4 - Intellectually Curious:

“In circumstances of extraordinary pressure, good people will do bad things and smart people will do dumb things. Intellectually curious professionals know they can’t simply look into someone’s eyes and understand their motivations. They have to question. Nor can they think that just because someone might be highly experienced, the individual’s word can be taken at face value. They must dig deeper.”

Ultimately, trusted advisors focus on supporting the business, Chambers said.

“They have their eyes on the future and their feet in the present,” he said. “Most of all, they cherish and protect the trust they earn, because they are well aware how quickly it can be lost.”

A copy of Trusted Advisors can be purchased by visiting The IIA Bookstore.